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Title
Text copied to clipboard!Server Assistant
Description
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We are looking for a dedicated and enthusiastic Server Assistant to join our team. As a Server Assistant, you will play a crucial role in ensuring that our guests have an exceptional dining experience. You will work closely with servers and other staff members to maintain a clean and organized dining area, promptly address guest needs, and support the overall operations of the restaurant. Your responsibilities will include setting up tables, refilling beverages, clearing dishes, and assisting with any special requests from guests. The ideal candidate will have a strong work ethic, excellent communication skills, and a passion for providing outstanding customer service. You should be able to work efficiently in a fast-paced environment and be willing to go the extra mile to ensure guest satisfaction. Previous experience in a similar role is preferred but not required, as we are willing to train the right candidate. If you are a team player with a positive attitude and a commitment to excellence, we encourage you to apply for this exciting opportunity.
Responsibilities
Text copied to clipboard!- Assist servers in setting up and clearing tables.
- Refill beverages and ensure guests have everything they need.
- Maintain cleanliness and organization of the dining area.
- Respond promptly to guest requests and inquiries.
- Support servers with delivering food and beverages to tables.
- Assist with restocking supplies and inventory management.
- Ensure compliance with health and safety regulations.
- Provide excellent customer service to enhance guest experience.
- Assist with special events and private functions as needed.
- Collaborate with kitchen staff to ensure timely service.
- Handle guest complaints and concerns with professionalism.
- Perform opening and closing duties as assigned.
- Assist with polishing silverware and glassware.
- Help maintain a positive and productive work environment.
- Participate in team meetings and training sessions.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a similar role preferred.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Excellent customer service skills.
- Attention to detail and strong organizational skills.
- Ability to stand and walk for extended periods.
- Flexibility to work evenings, weekends, and holidays.
- Ability to lift and carry heavy items as needed.
- Positive attitude and team-oriented mindset.
- Basic knowledge of food and beverage service.
- Ability to handle stressful situations calmly.
- Willingness to learn and adapt to new tasks.
- Professional appearance and demeanor.
- Reliable and punctual with a strong work ethic.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you provided excellent customer service?
- How do you handle stressful situations in a fast-paced environment?
- What strategies do you use to stay organized during busy shifts?
- How do you prioritize tasks when assisting multiple servers?
- Can you give an example of how you handled a difficult guest?
- What do you think is the most important quality for a Server Assistant?
- How do you ensure compliance with health and safety regulations?
- Describe a time when you went above and beyond for a guest.
- How do you handle constructive criticism from supervisors?
- What motivates you to work in the food and beverage industry?